Platform for Telecom Networks

The Client
The client is an American wireless technology company specialized in offering carrier-grade solutions that synchronize network analytics with business intelligence, delivering critical insights for communications providers. Our client’s platform and services arm operators with the information necessary to quickly enhance the customer experience and capitalize on key market trends, to drive innovation, increase revenue, and strengthen customer loyalty.

Project
The application we developed is a web based portal targeting major wireless network operators across United States and Europe.
The portal allows engineers, managers and executives across the organization easy access to their own data, as well as cross correlated data that paints a complete picture of their own environment, the customer’s experience, and any gaps between the two.
It is a tool to provide operators with visibility and command over how the network impacts the customer experience.

The Challenge
The main challenge of the project lay in building a platform capable of extrapolating, correlating, and rendering, in a standardized & intuitive way, the information from disparate point products and data stores across the communications providers cross functional organizations. The platform had to be highly scalable and adaptive to different customers and to different purposes. Our Romanian team helped building such a robust and scalable architecture with respect to business logic complexity that allows further enhancements, full customizations of the existing modules and also development of new modules required by the customer.

The customer got:

• A series of successfully built complex R&D projects, which are today being used by telecom carriers across the globe.
• Our client took benefit of the Romanian quality and competitive cost, by using offshore dedicated development teams. The focus on “dedicated” as the true added-value came in time.
• Our Romanian engineers performed impeccably for over two years, enhancing the same projects and building new ones, constantly contributing with innovative ideas. And the story keeps going on…

Many companies are nervous about outsourcing, especially outside of the USA because of accountability. The experience, longevity, and personable touch of Software Experts makes the management of distant employees an accountable and local operation
John B., Tampa Bay, FL.

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